Electronic Payments (Wisepay)

To allow you to pay for school trips, school meals, major concert tickets and musicals, music lessons, make donations to our fund raising campaigns or pay for fund raising events, buy our history book and other shop items such as text books, revision guides and calculators. Click on the links below. If you are a parent or a member of staff, you will already have an account – other members of our school community (governors and Old Owenians) can create their own – remember your login details!

Login to your WisePay accountWisePay Logo Create a WisePay accountWisePay Logo

Information Overview about Electronic Payments for Parents and FAQ’s

Since September 2011, parents of all Year groups have had access to our online payment system. This allows many of the payments you need to make to the school for most activities we offer, such as school trips, day visits and music lessons, to be made online using a credit or debit card. Please note that payments to Chartwells can also be made online for catering purchases – see School Meals for details of other payment methods.

The benefits are:

  • You don’t have to write out numerous cheques
  • All major credit and debit cards are taken (please note there is a surcharge on credit cards of 2.5%)
  • Payments can be made any time day and night 24 hours/7 days a week.
  • Information about school trips and events is easy to find.
  • You don’t have to worry about payments becoming ‘lost in the school bag’.
  • You can view your account and statements online
  • Other family members (ie grandparents) can make contributions to school payments quickly and easily
  • It is easier for parents who are not living together to manage their child’s payments through a single account

Parents are able to log on to the WisePay site using the link above with a user name and password to access their personalised area. Any trip which your son or daughter is involved with will show up in this area and it will be possible to make a payment and see any balance outstanding for each event. The method of making the payment is similar to any other online shopping website and is very easy to navigate.

Of course there will still be the option of paying by cheque or cash by sending in to the school as at present but we very much hope that as many parents as possible will take advantage of this very convenient system.

(The PDF is bookmarked for your convenience – simply click on the bookmark logo on the left hand side to reveal the index and click on the subject required to go to that page.)

(we will add to this list if required, as we continue to trial the system):

Q – I don’t seem to be able to login as before, what can I try – I have previously changed my password?

A – The most usual reason for this is that once parents have changed their password, they still try to log in from the original username, rather than using their email address. This will produce an Error code 3 message. You are advised to re-try using your email address and new password (if you change your password the original username supplied by the school becomes redundant). If you have sent the automatic password reminder, it will state the username to be the email address. The other common reason for an error 3 message is that the parent adds their email/username & password in the wrong upper / lower case. All usernames & passwords are case sensitive. Basically an Error 3 message simply means that the information entered does not match that held on the system.

Q – Who do I contact in case of queries?

A – You can email wisepay@damealiceowens.herts.sch.uk to reach the Dame Alice Owen’s Accounts Department or email WisePay direct on support@wisepay.co.uk

Q – How do I merge student accounts?

A –  

for a simple explanation.

Q – Why can’t I pay for different items at the same time?

A – Due to items being linked to separate Bank Accounts ( i.e. Trips, Shop Items, Cashless Catering, Music Events) it isn’t possible to pay for these items together. However within each category multiple purchases can be made (e.g. several items within Trips).